Xajee Privacy Policy

Introduction

Welcome to Xajee. This Privacy Policy explains how xajee.win ("Xajee", "we", "us") collects, uses, and safeguards your personal information. By using our platform, you agree to this Privacy Policy.

Xajee provides a trusted online gaming experience for users in Bangladesh. We believe transparency is the foundation of user trust, which is why this Privacy Policy is written in clear, straightforward language — so you always know how your information is handled.

What information we collect

When you create an account and use our services on Xajee, we collect the following types of information:

Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Phone number
• National ID or passport details (for KYC verification)

Financial information

• Payment method details (e.g., mobile banking number)
• Transaction history and amounts
• Deposit & withdrawal records

Technical Information

• IP address and device type
• Browser and operating system information
• Session logs and login timestamps
• Cookies and tracking data

Gaming activity data

• Gaming history, bets, and win/loss records
• Preferred games and usage patterns
• Bonus and promotion usage details

How We Use Your Information

Xajee uses the information it collects for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service Delivery: To ensure an uninterrupted gaming experience and to process transactions.
• Security Assurance: To prevent fraud, forgery, and unauthorized access.
• Legal obligations: To comply with KYC verification and anti-money laundering regulations.
• Personalized Experience: To send you promotions and offers tailored to your preferences.
• Customer Support: To resolve your issues and answer your questions.
• Service Improvement: To improve platform quality and enhance the user experience.

We never use your information for irrelevant or unethical purposes. Every use of your data has a clear and legitimate reason behind it.

Data Sharing Policy

A core principle of Xajee's Privacy Policy is strict restraint in data sharing. We may share information in limited circumstances, including:

Authorized service providers

We work with trusted third-party partners for payment processing, identity verification, and technical support. These partners are bound by strict confidentiality agreements and may only use your data for the specified purposes.

Legal requirements

We may be required to provide information in response to court orders, government directives, or lawful requests from regulatory authorities. In such cases, we always disclose the minimum necessary information within the bounds of the law.

Corporate changes

In the event of a business merger or acquisition, your information may be transferred to the new owner. In such cases, the same privacy policy will continue to apply.

Security Measures

Xajee uses industry-standard technologies and practices to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Periodic security assessments conducted by external specialists.
• Data Masking: Sensitive data is kept under restricted access even within the organization.
• Incident response: A dedicated team ready to respond swiftly to any security incident.

While we strive to maintain the highest level of security, no method of transmission over the internet is 100% secure. We therefore encourage you to keep your password confidential and change it regularly.

Cookie Policy

Xajee uses cookies on our website. Cookies are small text files stored in your browser that help improve website functionality and your overall experience.

Types of cookies we use

• Essential cookies: Required for the website to function properly, such as maintaining your login session.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze site usage patterns and improve our services.
• Security Cookies: To detect and identify fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.

Your Rights

As a Xajee user, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your information is used.
• Data Portability: The right to receive your data in a structured, portable format.
• Right to object: The right to object to certain types of data processing.

To exercise any of these rights, please contact our support team. We aim to respond to your request within 30 business days.

Data Retention Policy

Xajee retains your data only for as long as necessary. All information is kept secure while your account remains active. Even after account closure, certain data may be retained for a specified period to meet legal obligations.

• Transaction records: minimum 5 years
• KYC Documents: As required by regulatory guidelines
• Customer support contact records: 2 years
• Cookie and session data: Until the session ends or a maximum of 1 year

Once the retention period expires, we securely delete or anonymize your information so that you can no longer be identified.

Minor Protection

Xajee strictly prohibits anyone under 18 from using the platform. We follow reliable age verification procedures. If we discover that a minor is using our services, their account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using our platform, please contact our support team immediately.

Policy Updates

Xajee may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the website and notify you by email. Updated policies take effect from the date of publication.

We recommend visiting this page regularly to stay up to date with our latest Privacy Policy. Continued use of the platform after any policy update will be considered acceptance of the revised terms.

Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team takes all your concerns seriously.